1.0. General Information

1.1 Ownership
This website (“GOGOPASAR website”) is owned and operated by FGV Agro Fresh Technology Sdn Bhd (1370615-A)(“GOGOPASAR”).

1.2 Access & Use
Your access to, and use of the materials contained in, the GOGOPASAR Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the GOGOPASAR Website (“Terms and Conditions”). By using GOGOPASAR Website, you agree to be bound by these Terms and Conditions.

1.3 Amendments
GOGOPASAR reserves the right to amend the Terms and Conditions without notice at any time. Your use of our GOGOPASAR Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.

1.4 Registration
To register with the GOGOPASAR Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

1.5 Information Collected & Use of Information
GOGOPASAR collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to GOGOPASAR Website.

By using the GOGOPASAR Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

1.6 Standard eVoucher Terms and Conditions
Your use of an eVoucher indicates your agreement to be bound by these eVoucher Terms and Conditions.

GOGOPASAR reserves the right to withdraw or cancel an eVoucher for any reason at any time.

GOGOPASAR shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eVoucher or any failure or inability of a customer or household to use an eVoucher for any reason.

1.7 Security and Fraud
When you use an eVoucher you warrant to GOGOPASAR that you are the duly authorised recipient of the eVoucher and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of eVouchers to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any eVoucher is being used unlawfully or illegally we may reject or cancel any eVoucher and you agree that you will have no claim against us in respect of any rejection or cancellation. GOGOPASAR reserves the right to take any further action it deems appropriate in such instances.

1.8 Intellectual Property
The content of the GOGOPASAR Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the GOGOPASAR Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the GOGOPASAR Website without written permission from GOGOPASAR .

No licence is granted to you in these Terms and Conditions to use any trade mark of GOGOPASAR.

1.9 Limitations
You may not use the GOGOPASAR Website for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems;
interfering with any other person’s use or enjoyment of the GOGOPASAR Website;
breaching any laws concerning the use of public telecommunications networks;
making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

any claim by any third party that the use of the GOGOPASAR Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
any claim by any third party that the use of the GOGOPASAR Website by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the GOGOPASAR Website by you.

1.10 Availability of GOGOPASAR Website
Although GOGOPASAR Website aims to offer you the best service possible, GOGOPASAR Website makes no promise that the services at the GOGOPASAR Website will meet your requirements. GOGOPASAR Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.

Your access to the GOGOPASAR Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. GOGOPASAR Website will attempt to restore the service as soon as it reasonably can.

1.11 GOGOPASAR Website’s right to suspend or cancel your registration
GOGOPASAR Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using GOGOPASAR Website.

The suspension or cancellation of your registration and your right to use GOGOPASAR Website shall not affect either party’s rights or liabilities.

Paragraphs 1.7, 1.8 and 1.9 of these Terms and Conditions shall survive cancellation.

1.12 GOGOPASAR Website’s liability
GOGOPASAR Website is provided by GOGOPASAR without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.

GOGOPASAR will ensure that information or material included on the GOGOPASAR Website is correct, reputable and of high quality. GOGOPASAR will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the GOGOPASAR Website. If GOGOPASAR is informed of any inaccuracies in the information or material on the GOGOPASAR Website, GOGOPASAR will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, GOGOPASAR disclaim all liabilities in connection with the following:

incompatibility of the GOGOPASAR Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the GOGOPASAR Website;
unsuitability, unreliability or inaccuracy of the GOGOPASAR Website;
inadequacy of the GOGOPASAR Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the GOGOPASAR Website.

1.13 Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

1.14 International Use
GOGOPASAR makes no promise that materials on the GOGOPASAR Website are appropriate or available for use in locations outside Malaysia, and accessing the GOGOPASAR Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.

1.15 Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and GOGOPASAR Website ignores this, GOGOPASAR will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

GOGOPASAR shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

2.0 About Guide Price

Please note that the prices on GOGOPASAR website are guide prices only and are only approximate. The total guide price shown in the Customer’s shopping list and order confirmation email may differ from the Customer’s final bill.

The variance between guide price and the Customer’s final amount charged will be due to one or more of the following reasons:-

2.1. Weighed products

The guide price on the website uses an estimate weighed products such as fruits, vegetables, chicken and meats . But what you pay will be based on the exact weight of your product during processing, so the weight may vary slightly due to dehydration during transport or due to cleaning of excess fat/blood.

2.2. Substitutions

Where the product is unavailable on the day of the delivery, there will be no substitutions of item. The exact amount will be refunded in a voucher form if it is no more than RM300. If the amount is above RM300, GOGOPASAR will proceed the refund in the form of bank transfer.

2.3. Changing daily prices

The guide price is based on current daily prices, however what you pay will be based on the actual price of the products on the day of your delivery. This apply to those orders that select delivery date of more than two (2) days after the order date.

2.4. Promotion dates

Any products on promotion need to be delivered before the promotion and end date (shown on the product page) to qualify for the promotional price. If your delivery slot is booked for after the promotion end date, the promotion price will not be applied.

If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods . The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online.

About GOGOPASAR Prepaid Plan

Value Plan	Price	Worth	Validity
Value Plan 55	RM50	RM55	7 days
Value Plan 115	RM100	RM115	1 month
Value Plan 235	RM200	RM235	1 month
Value Plan 415	RM350	RM415	1 month

Value Plan can be only applied to the purchase of fresh produce, frozen meat, poultry, and seafood & non-promotional items only.

Value Plan Credits must be fully utilised within the plan period, any under-utilised credits will be forfeited upon expiry.

Multiple subscriptions may run concurrently.

FREE DELIVERY for every transaction using any Value Plan.

Plan validity is as per duration subscribed.

Each Value Plan 55 must be utilised in ONE transaction only, cannot be split into multiple transactions.

Please contact GOGOPASAR team via live chat for further information.

3.0 Product Terms & Conditions

3.1 General
These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

This GOGOPASAR Online Shopping website is owned and operated by FGV Agro Fresh Technology Sdn Bhd (“GOGOPASAR”).

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which GOGOPASAR makes the products available to you (“Product Terms”).

3.2 Prices
Please note that the prices on GOGOPASAR Online Shopping website are guide prices only and are only approximate. The total guide price shown in the Customer’s shopping list and order confirmation email may differ from the Customer’s final bill.

The actual price the Customer pays will be the price declared for the day at the time the Customer’s order is picked for delivery. This will be apparent especially for Customers who order ahead of selected delivery time. The actual order value cannot be determined until the day of delivery because the prices stated on the website may change on the day your order is picked and delivered. Thus, ordering ahead will require a credit card information to be included.

If the price is higher than the amount paid during ordering, the difference of the price will charged to your credit card accordingly. However if the price is lower, GOGOPASAR will offer the same or higher value of eVoucher for your next purchase.

When requesting goods by weight, GOGOPASAR reserves the right to supply goods with a weight difference. However GOGOPASAR shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

The cost of the services is not included in the price of the goods. The information about the cost of the services is available on the GOGOPASAR Online Shopping website once the Customer books a delivery slot.

3.3 Availability
The availability of the goods presented on the GOGOPASAR Online Shopping website depends on stock in our Warehouse and GOGOPASAR does not guarantee the availability of goods.

In order to ensure that goods are available to all customers, GOGOPASAR has the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce, if the stock is low, we may only deliver 5 bottles.

The Customer shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.

If the goods requested by the Customer are unavailable due to factors beyond GOGOPASAR’s control, GOGOPASAR shall make every effort to produce a refund voucher equivalent to the price of the unavailable item if it is below RM300. If the amount is above RM300, GOGOPASAR will proceed the refund in the form of bank transfer.

3.4 Acceptance
There will be no contract of any kind between the Customer and GOGOPASAR unless and until GOGOPASAR actually dispatches the goods to Customer. Customer’s order is an offer to buy from GOGOPASAR. Nothing that GOGOPASAR does or says will amount to any acceptance of that offer until GOGOPASAR actually dispatches the goods to Customer. At any point up until then, GOGOPASAR may decline to supply the goods to Customer without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between GOGOPASAR and Customer, and Customer will be charged for the goods.

The GOGOPASAR Online Shopping standard delivery service is available for non-commercial and domestic use only. For commercial or business outlet, we will provide special delivery without standard packaging.

To ensure availability of all our products customers may be limited to a maximum number of items.

3.5 Delivery
Delivery will be made to the address specified by Customer on the completed order form.

GOGOPASAR will deliver Customer’s order to the main entrance of the delivery address. For high rise building, this means the main lobby or similar publicly-accessible area. For housing area, with guarded entrance, please notify the guardhouse to allow our GOGOriders to enter. GOGOPASAR always reserves the right to deliver only to the main entrance of the delivery address.

The GOGOPASAR Online Shopping delivery service is available in selected areas. To check whether we deliver in your area, go to our delivery area section to find out where we deliver.

Delivery times will be agreed with the Customer at the time of placing Customer order and booking a delivery slot.

All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, GOGOPASAR shall not hand over the goods.

If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, the package will be kept at GOGOhub for pick up by Customer within two (2) days. A package that stays more than two (2) days will be considered forfeited and GOGOPASAR has the rights to dispose it. The sum amount paid will not be refunded.

Whilst we make every effort to deliver all Customer goods in the agreed time, GOGOPASAR will not be liable if it fails to do so in part or in full due to circumstances beyond its control.

Please be informed that we do not ship on Sundays and Public Holidays.

The delivery schedule is as follows:

Items	Orders before 10AM	Orders after 10AM	If next day is Public Holiday or Sunday	Dairy Products
Delivery Day	Same day	Next day	Next 2 days	Next 2 days
Delivery Time	12PM – 6PM	12PM – 6PM	12PM – 6PM	12PM – 6PM
Example	Customer that pays on Wednesday at 7AM will receive their orders on the same day	Customer that pays on Wednesday at 11AM will receive their orders on the next day	Customer that pays on Saturday at 12PM will receive their orders on the following Monday	Customer that pays for milk on Monday will receive their orders on Wednesday

 

3.6 Refunds

If you have received faulty, damaged or different goods

You may hand any item back to the GOGOrider at the time of delivery for a refund.

Please note that Customer can only request for a refund within 2 hours after receiving the goods. You can email us for a refund along with the image for proof at [email protected]. Any request after 2 hours of the delivery will not be qualified for a refund.

For the avoidance of doubt, this provision does not affect the rights of the Customer for non-acceptance of substituted goods.

Important:

• All refund for price below RM 300.00 will be in the form of vouchers.
• Refund for price above RM300.00 will be done by bank transfer within 5 working days.
• No refund on not suitable, not match, or change of mind situation.
• All Sales are final.

Subject to the terms and conditions, buyer may initiate the refund process by communicating with Gogopasar’s customer support via our live chat. 

Gogopasar reserve the right to cancel any order and/or suspend, deactivate or terminate your account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Gogopasar account and/or with your Order.

*Please note that all refunds will take up to 3-5 working days to be processed. This depends on the issue and whether an investigation is required. We are committed to complete all replacement and refund request no later than fourteen (14) working days. Our representative will contact you to provide necessary advice on the process.

If the item ordered is not available

Our representative will inform you about the unavailability of the product and we will process for a refund by voucher equivalent to the price of the unavailable product if the price is below RM 300.00. If the amount is more than RM 300.00, we will transfer via bank transfer in within 3-5 working days. 

3.7 Cancellation
Customer can cancel or change any of Customer’s current orders up to 10pm on the same ordering day. If the order comes in after 10pm, customer can cancel or change before the next day’s 10pm. After the order has been compiled starting 10pm, no cancellation will be honoured.

Please contact us immediately via our in-app customer support chat feature if you wish to cancel your order after it has been placed. 

All approved cancellation that is requested by the user, will be compensated by a purchase voucher equivalent to the price paid by customer.

3.8 Payment
You can use a online banking,debit or credit card to pay for your shopping. We accept the following payment providers, issued by banks in Malaysia:

• Online Banking
• Visa
• Master
• Debit Cards

Full payment card authorisation for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made on the day order are made by the Customer.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

3.9 Customer Services
If you have an order query, please e-mail us at [email protected]

3.10 Update of Terms and Conditions

1. Gogopasar reserve the rights to update the terms and conditions as we see fit, as long as it is not detrimental to the customer.
2. Should there be any discrepancies between the Apps and the Website, customers should always follow the update on the Website. This is due to the Apps might be of older version and customer might not updated to the latest one.

The GOGOPASAR Online Shopping website is operated by FGV Agro Fresh Technology Sdn Bhd (1370615-A) of the address stated at the bottom of this website.